Support for End Users, please contact your Dell sales representative. Additional Dell Pro. Support options align to the way you use technology rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to help reduce the risk and complexity of managing your infrastructure. SPEED OF RESPONSEPROTECTIONPREMIUM PROACTIVEMission Critical 4 hour onsite serviceith 6 hour hardware repair offers priority onsite service to get you back up and running fast. Asset Management and Protection help protect sensitive data. Accidental damage protectionrepairs or replaces accidentally damaged systems Enterprise Wide Contract provides enhanced proactive capabilities through Designated service delivery manager Performance benchmarking and custom reporting Planning and assessments. Specialized Onsite Options Allow you to augment your daily IT management or tap into specific technical expertise for critical projects when needed. Recommended options for notebooks include Onsite Parts Management to help minimize downtime by having parts at your fingertips Onsite Personnel to augment your IT staff Onsite Diagnosis for accelerated troubleshooting. Data Management and Protection. Keep Your Hard Driveelps you retain control of sensitive data. Hard Drive Data Recovery provides unlimited attempts to recover data from a failed hard drive. Certified Data Destruction wipes your hard drive clean and destroys data. Proactive Maintenance Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems. Remote Advisory Options Provide telephone and Internet access to technical expertise for specialized applications and solutions such as Microsoft Exchange, Virtualization, and more. Deployment Services Our end to end deployment services are designed to simplify and accelerate the customization and utilization of your new systems. Dell Deployment Services include everything from order consolidation to coordination of deployment resources. Learn more Managed Deployment. Dell Managed Deployment Services are for customers who need a complete, end to end deployment solution. Managed deployments are useful within complex logistical environments which require a single point of contact. Learn more Custom Factory Integration Dell offers custom factory integration services to help accelerate your system deployments. We can perform a range of services such as custom configuration, consolidation and integration in our factory so that you can deploy your systems right out of the box. Learn more Image. Direct Image. Direct is a web based, hosted image management service that enables customers to easily create, manage, and load custom images for Dell commercial client systems. Learn more Asset Recovery Services. Asset Recovery Services offers safe and environmentally appropriate disposal solutions for outdated or end of life IT assets. This service includes transportation, flexible logistics, equipment processing, detailed data security and environmental reports at an affordable price.